We use trusted third-party couriers to deliver all orders. Orders are dispatched from Melbourne within 24 hours on weekdays (excluding public holidays).

Shipping Options

• Standard Shipping – Australia-Wide
  Estimated delivery: 1–3 business days from dispatch.
• Express Shipping – Australia-Wide
  Estimated delivery: 1–2 business days from dispatch.

Marshall Menswear uses third-party couriers, and delivery times are subject to their service capacity. Delivery time frames are estimates only, and Marshall Menswear will not be held liable for any loss, expense, or damage caused by dispatch or delivery delays.

If you have any questions regarding shipping, or require urgent delivery, please email us at service@marshallmenswear.com.au.

Ensure a Safe Delivery

Please ensure that your parcel is delivered to a secure location, whether it's a residential or business address, to help prevent loss, theft, or interception after delivery.

• For residential addresses: Choose a location where someone will be available to receive the parcel, or where it can be safely left (e.g., behind a gate or in a parcel box).
• For business addresses: Include the company name to avoid any delays or confusion during delivery.

Marshall Menswear packs and processes all parcels with the utmost care. However, once your parcel has been handed over to the courier, we are not liable for any loss or damage that occurs during transit or after delivery.

Track Your Order

A confirmation email will be sent once the order has been shipped, including a tracking number and courier provider. Please note that you may not see any tracking updates until 24 hours after receiving your shipping confirmation email.

Delivery Address

Marshall Menswear delivers to residential addresses, business addresses (please include business name), and P.O. Boxes.

Delivery Address Errors & Returned Parcels

Please double-check your delivery details at checkout to help ensure your order arrives without any issues. Customers are responsible for providing accurate and complete delivery information, including street address, unit number and postcode.

Our complimentary returns and exchange policy applies to eligible items that have been successfully delivered. Parcels returned to us due to incorrect delivery details are handled separately from standard returns and exchanges.

If your parcel is returned to us because of an incorrect or incomplete address provided at checkout, we're happy to arrange redelivery for a flat fee of $20 AUD.

Once the parcel has been returned to us, our team will contact you to confirm your delivery details and arrange redelivery.

If You Choose Not to Proceed with Redelivery

If you prefer not to pay the $20 AUD redelivery fee, please contact our customer care team to discuss the available options. We will hold your parcel for up to 14 days while awaiting your instructions.

If no redelivery arrangement is made within this period, we will contact you regarding the next steps. If you request a refund, any deduction for delivery costs already incurred due to the incorrect address and a flat fee of $2.50 for restocking will be deducted from the original amount. Any remaining refundable amount will be returned to your original payment method.

We're always happy to help and want to make sure you receive your Marshall Menswear order.