Returns & Exchanges
Returns, Refunds & Exchanges Policy
Return Eligibility & Options
We understand that buying clothing online can be difficult — you can’t try items on or feel the fabric before purchasing. That’s why we aim to make our returns process as simple and stress-free as possible.
Please read the following policy carefully before submitting a return request.
Full-Priced Items
All full-priced items are eligible for:
- A full refund
- A free size exchange
To be eligible for a return, the following conditions must be met:
- A return request must be made within 30 days of the delivery date.
- Items must be unworn, unwashed, unaltered, and not personalised.
- Items must be returned in their original condition, with all tags attached and in a resalable state.
- Customers must provide proof of purchase (such as an order confirmation email or receipt).
- The returned item must be received and inspected at our warehouse before a refund or exchange is approved.
- Each order is eligible for one exchange or refund only.
By proceeding with a return request, the customer acknowledges and agrees to follow all return instructions provided by Marshall Menswear.
Returns that do not meet the above conditions may not be accepted.
Full-Priced Item Exchanges
Enjoy one complimentary size exchange on eligible full-priced items with your replacement shipped free of charge—making it easy to find your perfect fit.
Please note:
Full-Priced Item Refunds
We want you to love your purchase. If it's not quite right, eligible full-priced items can be returned within 30 days of delivery for a refund, making it easy to shop with confidence.
Please note:
- Customers are responsible for all return shipping costs associated with refund requests.
- Original shipping charges are non-refundable.
- Returns remain the customer’s responsibility until safely received at our warehouse.
- Marshall Menswear is not responsible for items lost or damaged during return transit, so we recommend securely packaging all returns and using tracked postage where possible.
Once your return has been received and inspected, approved refunds will be processed back to the original payment method.
Processing times may vary depending on your payment provider.
Important Notes
- Returned items that do not meet our return conditions may be rejected and returned to the sender.
- Marshall Menswear reserves the right to deny returns that do not comply with this policy.
- Exchanges are subject to product availability at the time the return is processed.
Sales Collection Items
Sales Collection items are final sale and not eligible for a refund. However, size exchanges are available upon request, subject to stock availability. Each order is eligible only for a single one time exchange.
To be eligible for an exchange:
- The request must be made within 14 days of delivery date.
- The item must be unworn, unwashed, unaltered, and not personalized.
- It must be returned in its original condition, with all tags attached and in a resalable state.
- Each order is eligible only for a single one time exchange.
We cannot guarantee availability for exchanges on sales collection items due to limited stock.
Please ensure items are securely packaged, as Marshall Menswear is not responsible for any damage incurred during return transit. By proceeding with the return, the customer acknowledges and agrees to follow all instructions provided by us for processing the return, including the responsibility to ship the goods to our designated warehouse at the customer’s own cost.Note: Marshall Menswear reserves the right to refuse returns or exchanges for change-of-mind requests where excessive, suspicious, or repeated return activity is identified. This does not affect your rights under Australian Consumer Law.
Clearance Collection Items
All clearance collection items are final sale and are not eligible for refunds, exchanges, or size swaps.
These items are offered at a reduced price as part of a limited-time clearance and may include end-of-line styles, discontinued products, or limited sizes. Please ensure you carefully review sizing and product details before purchasing, as no changes can be made once the order is placed.
This policy does not exclude or override your rights under the Australian Consumer Law.
Bundle & Multi-Buy Purchases
We want to ensure you receive the best value and fit experience from our Bundle and Multi-Buy offers.
Items purchased under Bundle or Multi-Buy promotions are eligible for a refund only when the entire Bundle is returned in full. We are unable to offer refunds, store credits, or partial returns for individual items within a Bundle.
Bundle and Multi-Buy offers are intended for genuine purchase purposes and are not designed for size comparison, trial-based purchasing, or selective retention of discounted items.
To maintain fairness for all customers, Bundle and Multi-Buy purchases are treated as a single promotional transaction. The offer cannot be used to obtain discounted pricing across multiple size variations of the same item with the intention of returning selected items while retaining others from the same promotional set.
We reserve the right to refuse or limit returns, exchanges, or refunds where a Bundle or Multi-Buy offer appears to have been misused, including patterns consistent with selective retention or fit-testing behaviour.
Customers are welcome to purchase different styles in the same size within a Bundle (for example, Style A – Medium and Style B – Medium).
If a different size is needed, we’re happy to assist with a size exchange for the same style and colour, subject to stock availability.
To keep Bundle pricing simple and fair, all items included in the Bundle must be returned together before a size exchange can be processed.
Please note that size exchanges are available for the same style and colour only and are subject to our Returns Policy.
Non-Eligible Orders For Returns
- Clearance Collection Items
- Items purchased through third-party marketplaces, resellers, or private sellers
- Gifted items without the original purchaser’s order confirmation
- Orders where ownership has been transferred after delivery
- Returns with mismatched, altered, or unverifiable order details
- Items showing signs of wear, washing, odour, alteration, or damage
- Orders not placed directly on marshallmenswear.com.au, or without a valid order number matching the original purchaser’s email
Rejected items will be returned to the customer at their expense.
How to do Returns & Exchanges for an Online Order
We’ve made returns simple and stress-free. Just follow these steps:
Step 1 –Request a Return
To initiate a return or exchange, please contact us at service@marshallmenswear.com.au. We will provide you with our Returns & Exchanges Form, which must be completed and returned to us either by email or included with your returned/exchanged item/items. For any quality-related issues, please attach proof showing the defect or concern.
Step 2 – Prepare Your Item
Ensure it’s unworn, unwashed, unaltered, not personalized, and in original condition with tags attached. Please pack the item securely to prevent damage during transit.
Step 3 – Send It Back to Us
Please send the item back to our warehouse so we can process your return:
Marshall Menswear
2 Chiffon Grove
Clyde North VIC 3978
Please note: For refunds and size exchanges on eligible full-priced items, customers are responsible for returning the item to our warehouse and ensuring it arrives safely, as it remains their responsibility until it has been received by us.
Processing
Your return will be handled within 24 hours of arrival, with updates provided at every stage.
Afterpay Purchases
Afterpay orders purchased online can be returned to our warehouse for a full refund to your Afterpay account. Refunds may be processed differently by Afterpay.
Warranty
All our products come with a one year warranty. If you believe there is a fault with your item, contact us at service@marshallmenswear.com.au with your order number, description of the issue, and photos if possible.
If the fault is due to a manufacturing defect, we will issue a refund or replacement depending on the situation and product availability.
This warranty does not cover damage from misuse, accidents, normal wear and tear, or failure to follow care instructions.
Note: Marshall Menswear honours all rights and remedies provided under Australian Consumer Law. Warranty and fault-based claims will be assessed in accordance with these consumer guarantees and may require reasonable proof of purchase and evidence of the issue.Faulty Items
At Marshall Menswear, every garment is carefully inspected by our Quality Control team before dispatch. Fault claims must be reported within 48 hours of delivery and must be supported by clear photographic evidence. Claims relating to normal wear and tear, natural fabric characteristics, sizing or fit preference, or damage caused after delivery will not be considered faults. Any claim submitted outside the 48 hours reporting period or without sufficient photographic evidence may be declined. In the unlikely event you receive a faulty or damaged item, please contact us promptly at service@marshallmenswear.com.au with:
- Clear photos of the fault
- A brief description of the problem
- Your order number and contact details
If a genuine manufacturing fault is identified, we’ll issue a reply-paid return label at no additional cost. You may then request:
- A replacement of the same item (subject to stock availability)
- An alternative item of equal value
- A full refund to your original payment method
Customer Responsibility & Exceptions
We reserve the right not to accept a return, faulty claim and warranty claim if the issue arises due to customer misuse, neglect, or reasonable wear and tear. To the maximum extent permitted by law, we are not liable for any defect, damage, or loss of the Goods caused, wholly or partly, by:
- Your failure to properly maintain, store, or care for the Goods;
- Your use of the Goods for purposes other than those for which they were designed;
- Your failure to follow any instructions or guidelines provided by us, including care and usage instructions;
- Fair wear and tear, accidents, or events beyond our control (including natural disasters or other unforeseen events).
This section applies to both standard returns, faulty claim and warranty claim. Nothing in this policy affects your statutory rights under applicable consumer protection laws.
Wrong Item Received
If you’ve received an incorrect item, contact us promptly. We will send you the correct item without delay and provide a prepaid return label for the incorrect item.
To ensure a smooth exchange, please return the item in its original condition with all tags attached.
Incorrect Size or Item Ordered by Customer
If you have ordered an incorrect size, colour, style, or item, we are happy to assist with an exchange subject to stock availability.
To initiate an exchange, please contact us promptly and return the item in its original condition, unworn, unwashed, and with all tags attached.
Please note that customers are responsible for returning the product back to us. A flat fee of $12 will be charged to send the exchanged item, for exchanges resulting from incorrect selections made at checkout, including sizing, colour, style, or product choice.
Once the returned item has been received and inspected, we will process your exchange and dispatch the requested item.
For hygiene and quality assurance reasons, items that show signs of wear, damage, washing, stains, odours, or are returned without original tags may not be accepted for exchange.
If the requested exchange item is unavailable, we may offer a refund in accordance with our returns policy at our discretion.