Refunds & Exchanges

Returns & Exchanges

Return Eligibility & Options

At Marshall Menswear, we are committed to providing high-quality garments and a seamless shopping experience. Below is our policy regarding returns, refunds, and exchanges.

Full-Priced Items

Returning full-priced items are eligible for:

A full refund
An exchange (for a different size or item of similar value)

We accept returns on all full-priced items, provided the following conditions are met:

A return must be requested within 365 days of purchase.
Items must be unworn, unwashed, unaltered, and not personalized.
Items must be in their original condition, with all tags attached and in a resalable state.
A fully completed return form must be submitted with proof of purchase (order confirmation email) and clear product photos of item received and the item must be received at our warehouse.
Returns are only accepted for orders placed and paid for directly on marshallmenswear.com.au, using an order number verifiable in our internal system and matching the original purchaser’s email.

Non-Eligible Orders-Items purchased through third party marketplaces, resellers, or private sellers are not eligible for returns. Gifted items are only eligible if the original purchaser’s order confirmation is provided. Orders where ownership has transferred after delivery, or returns submitted with mismatched, altered, or unverifiable order details, will not be accepted.Items showing signs of wear, washing, odour, alteration, or damage will be rejected and returned to the customer at their expense.

Returns that do not meet these conditions will not be eligible for a refund.Once the item is received and inspected, a refund will be issued to the original payment method.

Please ensure items are securely packaged, as Marshall Menswear is not responsible for any damage incurred during return transit.

Clearance Items

Clearance items are final sale and not eligible for a refund. However, size exchanges are available upon request, subject to stock availability.

To be eligible for an exchange:

The request must be made within 14 days of purchasing your order.
The item must be unworn, unwashed, unaltered, and not personalized.
It must be returned in its original condition, with all tags attached and in a resalable state.

We cannot guarantee availability for exchanges on clearance items due to limited stock.

Note: Marshall Menswear reserves the right to refuse returns or exchanges for change-of-mind requests where excessive, suspicious, or repeated return activity is identified. This does not affect your rights under Australian Consumer Law.

How to do Returns & Exchanges for an Online Order

We’ve made returns simple and stress-free. Just follow these steps:

Step 1 – Request a Return

Complete our Returns & Exchanges Form . Attach with proof of purchase (order confirmation email) and clear product photos. Once submitted, we’ll send you a prepaid return envelope — complimentary.

Step 2 – Prepare Your Item

Ensure it’s unworn, unwashed, unaltered, not personalized, and in original condition with tags attached. Pack it securely.

Step 3 – Send It Back

Simply drop the prepaid envelope at any Australia Post location or mailbox.

Please note: Items remain your responsibility until we receive them.

Processing

Your return will be handled within 24 hours of arrival, with updates provided at every stage.

Afterpay Purchases

Afterpay orders purchased online can be returned to our warehouse for a full refund to your Afterpay account. Refunds may be processed differently by Afterpay.

Faulty Items

At Marshall Menswear, every garment is carefully inspected by our Quality Control team before dispatch. Fault claims must be reported within 7 days of delivery and must be supported by clear photographic evidence. Claims relating to normal wear and tear, natural fabric characteristics, sizing or fit preference, or damage caused after delivery will not be considered faults. Any claim submitted outside the 7-day reporting period or without sufficient photographic evidence may be declined. In the unlikely event you receive a faulty or damaged item, please contact us promptly at service@marshallmenswear.com.au with:

Clear photos of the fault
A brief description of the problem
Your order number and contact details

If a genuine manufacturing fault is identified, we’ll issue a reply-paid return label at no additional cost. You may then request:

A replacement of the same item (subject to stock availability)
An alternative item of equal value
A full refund to your original payment method

In cases of faulty items where the issue cannot be verified by photos, the item may be required to be returned to our warehouse for assessment. Processing times may vary.

Note: Marshall Menswear honours all rights and remedies provided under Australian Consumer Law. Warranty and fault-based claims will be assessed in accordance with these consumer guarantees and may require reasonable proof of purchase and evidence of the issue.

Wrong Item Received

If you’ve received an incorrect item, contact us promptly. We will send you the correct item without delay and provide a prepaid return label for the incorrect item.

To ensure a smooth exchange, please return the item in its original condition with all tags attached.

Warranty

One Year Product Warranty

All our products come with a one year warranty. If you believe there is a fault with your item, contact us at service@marshallmenswear.com.au with your order number, description of the issue, and photos if possible.

If the fault is due to a manufacturing defect, we will issue a refund or replacement depending on the situation and product availability.

This warranty does not cover damage from misuse, accidents, normal wear and tear, or failure to follow care instructions.

Need More Help?

If you need assistance with returns or exchanges, email us at service@marshallmenswear.com.au. Our friendly customer service team is here to help!